Pre-alert
Your customer submits the tracking number against their account before the package ships. That single step is what makes everything downstream fast — and it's the one thing we need you to enforce with your customers.
Courier & parcel processing · Trade partners
Your United States address, staffed and compliant.
Receiving, consolidation, screening and outbound processing for courier and parcel companies worldwide. You keep the customers. We handle the U.S. side.
100% Air cargo inspection
2/MIN Peak throughput
TSA IAC Approved
AIR + OCEAN Outbound
The problem
Your customers
judge you on a leg
you don't control.
How fast a package is received, scanned and dispatched in Miami is what your customer experiences as your service. But you can't see it, you can't speed it up, and when something goes missing your customer blames you — not your processor.
Pre-alerts are what fix this. When your customer pre-alerts a tracking number, our scan auto-populates every field from it — so the package appears in your system the moment it lands, and your customer stops asking you where it is.
The service
What happens
to every package
Your customer shops and pre-alerts. Everything after that is ours.
01
02
Receive & scan
The package lands at our Miami facility and is scanned in, with a photo of the box or label. The scan matches the pre-alerted tracking number and auto-populates the record — no re-keying, no transcription errors.
03
Trace from that moment
Once scanned, the package is traceable in our system on the last six digits of the tracking number. Your customer service team can answer without calling us.
04
Process & label
Weight, dimensions, shipper, consignee and commodity are captured, and a unique waybill number is printed and assigned to the piece. Every package is individually identified from here to destination.
05
Screen
100% visual inspection on air courier cargo under TSA IAC requirements. Ocean moves per your customer documentation. Dangerous goods on ocean require an IMO declaration — we flag anything needing one before it becomes your problem at the port.
06
Consolidate
Assigned to a courier bag, e-container or D-container. When the unit fills, it's sealed and the next one opens immediately — there's no gap where packages sit waiting for a container to start.
07
Ship
Sealed units depart on your scheduled service, air or ocean, from Miami.
08
Manifest to destination
Each sealed unit generates a full cargo manifest — waybill, shipper, consignee, commodity, location. Your destination team can locate any individual package, and the pre-alert data is already there for customs declarations and corrections.
Throughput
Pre-alerts double our speed. That's a measurement,
not a slogan.
How fast we process depends almost entirely on whether your customers pre-alert. When they do, the scan reads the tracking number and pulls the record instead of an operator keying it by hand.
Manual — no pre-alertevery field keyed by hand1 pkg / 2 min
Semi-automatic — with pre-alertscan populates the record1 pkg / min
Automated — pre-alert + equipmentdedicated scanning line2 pkg / min
Automated processing runs on dedicated equipment from $15,000. Worth discussing once your monthly volume justifies it — we'll work the break-even against your piece count before either of us commits.
Rates
Priced by weight,
with a per-piece floor.
Your cost per package is predictable, so your retail pricing is yours to set. Consolidation, storage and outbound freight are quoted separately.
Courier processingper lb · $1.00 minimum per piece$0.95 – $1.35
Visual inspection — airTSA IAC compliantIncluded
Consolidation & palletizingper outbound unitOn request
Storage beyond free timeper piece per dayOn request
Where you land in the range depends on volume and pre-alert compliance — the two things that drive our cost per piece.
Pre-alert spec
What your customers submit — and why it
pays you back.
Two fields are mandatory. The rest are optional but genuinely worth chasing, because the same data we use to process the package is the data your destination team uses for the customs declaration.
MANDATORY
- Registered account number — the consignee's account with you
- Tracking number — the retailer's, exactly as issued
Without these two, the package arrives unmatched and has to be keyed by hand — which is the difference between one package a minute and one every two minutes.
RECOMMENDED
- Consignee name
- Shipper name — Amazon, Temu, Shein
- Commodity description
- Commodity value
- Invoice or order screenshot
This is what feeds the destination customs declaration. Collected at pre-alert, it costs your customer thirty seconds. Collected after arrival, it costs your team a phone call per package.
We'll supply a co-brandable pre-alert guide you can hand your own customers under your name, so you're not writing the instructions yourself.
Questions
Courier FAQ
How quickly does a package appear in the system?
Packages are scanned as we receive them from the carrier, so in most cases your customer can see it the same day it arrives. The exception is when a carrier drops a full gaylord rather than individual pieces — that has to be broken down before scanning, which adds time. Throughput once we're scanning is roughly one package per minute with pre-alerts, one every two minutes without.
What's the difference between air and ocean compliance?
Air courier cargo gets 100% visual inspection under TSA IAC requirements. Ocean moves according to your customer documentation. Dangerous goods on ocean require an IMO declaration — we'll tell you when one is needed.
How does tracking work for our customers?
Once scanned in, a package can be located in our system using the last six digits of the tracking number. After processing it also carries a unique waybill number, which appears on the cargo manifest for the sealed unit it ships in — so your destination team can find any individual piece.
Can we get the data into our own system?
Yes. Our system is open — all of your data can be downloaded in HTML format, including manifests, package records and status. If you run your own platform, you're not locked out of your own information or dependent on us to send you a report.
What happens to a package with no pre-alert?
We still receive and process it — nothing is refused for a missing pre-alert. It just takes about twice as long per piece, and the commodity and value details have to be recovered from the package itself or from you afterwards. Pre-alert compliance is one of the two things that moves your rate within the range.
What happens with restricted items?
We process everything that arrives. Restricted items — cash, gold, arms, ammunition and similar — are moved to a segregated hold zone in the warehouse and placed on a separate hold manifest rather than into your outbound consolidation. You're told what's being held and why, so you can deal with your customer before it becomes a problem at a border.
Who handles customs at destination?
You do, through your own customs agent. Our relationship is with you and ends when the sealed unit ships from Miami — we don't insert ourselves between you and your destination broker. What we provide is the manifest data they need: waybill, shipper, consignee, commodity and value, carried through from your customer's pre-alert.
Send us your
monthly piece count.
We'll come back with tiered per-piece pricing, the processing SLA, and a start date.