Answer immediately
Call operations directly. No quote form, no ticket queue, no waiting for a rep to come back from lunch. You get a person who can make decisions.
Specialized cargo · AOG
The aircraft is down. Everything else is negotiable.
Aircraft on ground service out of Miami. Same-day response, every routing option on the table including hand carry, and one person who stays on it until the part is in your engineer's hands.
SAME DAY Response
24/7 Ops line
OBC Hand carry available
TSA IAC Approved
The problem
Every hour has a number attached to it.
A grounded aircraft doesn't just stop earning. It strands crew, cancels rotations, and pushes delay costs down the whole schedule. Meanwhile the part exists — it's sitting in a warehouse somewhere with a forwarder who quotes you next-day and means next-business-day.
AOG isn't a service level. It's a different way of working. The question is never "what's your rate" — it's "what is the fastest this can physically move, and who is watching it."
What we do
Fastest available, not fastest convenient.
01
02
Price the routings, not the rate
We come back with options and what each one actually delivers: next flight out, split shipment, or an onboard courier flying with it. You choose against a clock, not a tariff.
03
Book and move
Pickup arranged while the booking is being made rather than after. TSA IAC approved, so air screening happens in-house instead of adding a handoff.
04
Clear ahead of arrival
The entry is prepared while the part is in the air, not started when it lands. We work with five licensed brokers, so there is always one available — a single broker on holiday is not your problem.
05
One person, whole way
The same contact from the first call to the delivery signature. You never re-explain the situation to a night shift.
06
Told before you ask
Status pushed to you at every milestone. If something slips, you hear it from us with the recovery plan already attached.
Before you call
What we need in the first sixty seconds.
- What the part is — a description is enough to start
- Where it is now — supplier, city, and whether it's released
- Where the aircraft is — airport code
- Weight and dimensions — approximate is fine
- Dangerous goods — batteries, chemicals, pressurized units
- Who signs for it — name and mobile at destination
Don't wait to have all of it. Call with what you know and we'll start moving while you find the rest.
If it's AOG,
don't fill in a form.
Call operations. We'll have routing options back to you inside the hour, and pickup arranged before you've approved one.
+1 (786) 399-5642+1 (786) 399-5642
24 hours · sales@iexlog.com